January Newsletter
Dear Team,
Welcome to the first edition of the Combined Support Services Limited Newsletter for 2025! As we step into another year of opportunities and challenges, let’s take a moment to reflect on our journey so far and set ambitious goals for the months ahead. This newsletter serves as a platform to:
• Celebrate our accomplishments from the past year.
• Learn from our challenges and continuously improve.
• Set ambitious goals that drive both individual and collective growth.
Your dedication, professionalism, and commitment to excellence have solidified our reputation as a leading name in the security services industry. Our success is a testament to your hard work, and we remain committed to supporting you in every way possible.
This newsletter is designed to:
• Keep you updated on company news and developments.
• Provide important operational reminders to enhance service delivery.
• Recognise and appreciate the achievements of our hardworking team.
We encourage you to read through, engage with the content, and share your feedback. Your insights and suggestions help us grow stronger together. Let’s make 2025 a year of progress, innovation, and excellence.
Best Regards,
Nouredin Albanghazi
Director
Our Core Statements.
Mission Statement.
At Combined Support Services Limited, our mission is to provide top-tier security solutions that allow our clients to operate with minimal concern for safety risks. We are committed to delivering innovative and customised security services tailored to the unique needs of each client. We believe that our people are our greatest asset. By fostering a work environment where employees feel valued, supported, and empowered, we ensure that our team delivers their best every day. Our commitment to excellence extends to both our clients and employees, making safety and professional development our top priorities.
Vision Statement.
Our vision is to become a leading security services provider in the Midlands, setting new industry standards for efficiency, reliability, and professionalism. We aim to continuously adapt to emerging security challenges while upholding the highest levels of integrity and service quality.
Values Statement.
We uphold a set of core values that define our culture and guide our operations:
• Service – Delivering innovative, tailored security solutions that exceed client expectations.
• Clients – Building long-term relationships based on trust, transparency, and consistent excellence.
• Employees – Creating a work culture that recognises, values, and rewards contributions.
• Quality – Striving for the highest standards in all aspects of our work.
• Leadership – Leading with integrity, accountability, and responsibility.
• Teamwork – Collaborating effectively and leveraging individual strengths for collective success.
• Integrity – Upholding the highest ethical and professional standards in all our interactions.
• Diversity – Celebrating and respecting the unique backgrounds, perspectives, and experiences of our employees and clients.
Operational Excellence.
Site Conduct Reminders.
Professionalism on-site is crucial for maintaining our reputation and meeting client expectations. Here are a few key reminders:
1. Punctuality – Arrive on-site at least 15 minutes before your shift for a smooth handover.
2. Uniform Standards – Always wear the full company uniform and ID badge; maintain a neat and professional appearance.
3. Communication Protocols – Keep supervisors informed of incidents or potential issues; interact politely with clients and visitors.
4. Policy Adherence – Follow site-specific protocols and client guidelines diligently.
5. Incident Reporting – Use the designated Incident Report Form and submit reports within 24 hours with accurate details.
Health and Safety at Work.
Safety remains a top priority, especially during winter. Take proactive measures to ensure a secure work environment:
• Slip Hazards – Keep walkways clear of ice, snow, or debris; wear appropriate footwear.
• Visibility – High-visibility jackets are mandatory for outdoor duties in low-light conditions.
• Incident Response – Report hazards or safety concerns immediately to supervisors.
• Emergency Preparedness – Familiarise yourself with evacuation routes and emergency contacts. Download the Citizen AID app for guidance on emergencies.
• Routine Inspections – Regularly inspect your work area and report potential risks.
Employee Feedback & Improvements.
We value your feedback and continuously strive to improve your experience. Here are some updates based on recent employee suggestions:
1. Digital Scheduling Tools
o Suggestion: Implement a digital shift scheduling system.
o Response: A new scheduling app will launch soon, enabling you to manage shifts, submit timesheets, and receive updates.
2. Site Rotation Opportunities
o Suggestion: Offer site rotation to enhance experience.
o Response: We are developing a site rotation program to provide employees with diverse work experiences.
If you have more ideas, email control@combinedsupportservices.co.uk or drop a suggestion in the office feedback box.
Reminders & Best Practices.
Timesheet Submission.
Timely submission of timesheets is essential for accurate payroll processing. Ensure that your time sheets include:
• Full name and date of shift.
• Site name and job reference number.
• Client signature verifying hours worked.
• Submit monthly deadlines before to avoid payment delays.
SCONE Protocol for Theft Prevention.
When intervening in theft situations, always follow the SCONE protocol:
1. Select – Confirm that the individual has selected an item.
2. Conceal – Observe the concealment of the item to establish intent.
3. Observe – Maintain uninterrupted observation of the suspect.
4. Non-payment – Verify that payment has not been made.
5. Exit – Ensure the suspect has left the premises before acting.
Strict adherence to SCONE ensures lawful and effective interventions.
Appreciation for Our Team.
As we embark on this journey through 2025, let’s remain committed to:
• Upholding our high standards in delivery service.
• Embracing new challenges and opportunities for growth.
• Supporting one another in achieving collective success.
Thank you for being an integral part of the Combined Support Services Limited family. Your hard work and dedication are truly appreciated. Let’s work together to make this year our most successful yet!
Nouredin Albanghazi
Director
For any inquiries, feedback, or concerns, please contact your supervisor or email us at info@combinedsupportservices.co.uk
